[Skip to Content]Privacy Policy
Skip to main content
Make a Reservation

Read reviews of our luxury hotel in Cancun

We hope you have lived an extraordinary vacation in Cancun. We want to know your experience in our hotel. Please leave us your comments.
By submitting this review you agree that your personal information will be made public.
Select a Rating:
  • - Required
- Required
- Required
- Required
- Required

Tell us more about your stay

Service - Optional
Quality - Optional
Cleanliness - Optional
 
  Guest   •   December 12, 2019

Great Location! Good food! Relaxed Vibe!

Had a fantastic couple of days' stay here and felt compelled to leave this feedback right after we checked out. The hotel grounds and the rooms are impeccably decorated with all the facilities you could ever need. The beach right out back is great with amazing white sands (clean of seaweed as opposed to many other places in and around Cancun) and clear blue water. Pool area is also lovely as was every single person working here. Always happy to help and we felt completely spoiled. The diving tour to the Manchonas reef the concierge suggested was out of this world. This is now our favourite IHG hotel ever
Service
Quality
Cleanliness
  Guest   •   December 10, 2019

Wonderful Experience

Exceptional experience from the minute we arrived we were made to feel like we had arrived home to a refuge at the Intercontinental. Every person from the doormen to the cleaning staff and everyone in between made us feel like welcome and valued guests. We were left alone if that is what we wanted and if we had a need they were quick to serve us. Truly an exceptional hospitality chain (we have enjoyed Cozumel and Los Cabo's locations as well. Good food, clean and bright views of the ocean great beach - we were able to truly rest and restore ourselves
Service
Quality
Cleanliness
  Guest   •   December 08, 2019

Great!

All was great and as expected: room was spacious and well thought, with all that could be needed. Pool was great and the private beach was a paradise. Service and personel always thoughtful to our requests and needs. Not as pricey as other places in zona hotelera. Still pricey: but quality costs
Service
Quality
Cleanliness
  Guest   •   December 07, 2019

Second Visit - Amazing Service

Coming back to Intercontinental Presidente in Cancun is like coming back to our family in Mexico. Everyone is so kind and extremely helpful. We love to share our experiences with them and they are always there for everything we need. I would like to send a special THANK YOU to Humberto Santos. His service was amazing and he was always there to help us and guide us with whatever we needed. Also another special thank you to the staff of Le Cap restaurant. Gabriel, Manuel, Antonio and Raul. Thank you Thank you Thank you!! You made our stay here extremely special and we felt like home. Is always nice to be back and feel like everyone knows you! From the doorman, Mario to the server in the lounge Carlos, to the servers at Le Cap and all the way up to the concierge like Lorena, Humberto and Raul. Much Love
Service
Quality
Cleanliness
previous
The best beach in Cancun
Our privileged location—less than 30 minutes from Cancun International Airport—offers you the opportunity to easily navigate through the most exciting tourist attractions and cultural sites of the region.
Back to Top